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These terms of service govern your access to the services offered by SapphireServers

This service is provided as-is, no guarantees.

We always try to deliver the best service possible but we cannot guarantee that the services offered are always available

General Prohibitions

You agree that you are responsible for your own conduct and User Content while using the Services, and for any consequences thereof. In addition, you agree not to do any of the following, unless applicable law mandates that you be given the right to do so:

  1. Attempt to test the vulnerability of any SapphireServers system or network or Service, or breach any security or authentication measures interfere with, or attempt to interfere with, the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mailbombing the Services.
  2. Resell any service obtained from us.
  3. Host, use, access, or operate any illegal content.
  4. Use any temporary emails.
  5. Create, access, or operate multiple accounts, including but not limited to the same household.
  6. Access our services using TOR, Brave Browser, VPNs, proxys or any anonimizers.
  7. Share ANY of your account credentials with other people.
  8. Use any kind of system to hide, remove, or bypass any advertising displayed on our Services.
  9. Create, access or operate any new account if you previously deleted an account.
  10. Use any system bug to bypass any restriction or plan enforcing will result in direct server termination and ban from the platform
  11. Be younger than 13 years old

Prohibition of Ad Blockers and Privacy Blockers

Users of our servers are strictly prohibited from using ad blockers, privacy blockers, or any other tools or software that interfere with or block revenue generation mechanisms, advertisements, or tracking mechanisms on our servers.

Ad blockers and privacy blockers disrupt the revenue streams that enable us to provide free services to our users. Their use not only undermines our ability to maintain and improve our services but also violates our terms of service.

We reserve the right to monitor server usage to ensure compliance with this policy. If we detect the use of ad blockers, privacy blockers, or similar tools, we may take appropriate actions, including but not limited to suspension or termination of the user’s access to our servers.

By using our servers, you agree to comply with this policy and refrain from using ad blockers, privacy blockers, or any other tools that interfere with our revenue generation mechanisms. We appreciate your cooperation in helping us sustain and enhance our services.

Account Limitations

In order to maintain fairness and prevent misuse of our services, we have implemented the following restrictions on account creation:

One Account Per Household: Each household is limited to one account. This is determined by the IP address from which the account is created. Multiple accounts created from the same IP address are considered to be from the same household and are therefore not permitted.

Please note that any attempt to circumvent this limitation, including but not limited to using a VPN or proxy to alter your IP address, is a violation of these Terms of Service and may result in suspension or termination of your account(s).

Account Recovery and User Credentials Policy

  • The exclusive method for account recovery shall be via the automated email password reset system.
  • Users are required to adhere strictly to the instructions sent in the automated email to restore access to their accounts.
  • Under no circumstances shall SapphireServers staff and administrators have the capability or authorization to intervene in the password reset process or modify user credentials.

Upgrades and Payments

  1. We do not provide refunds, all payments are final.
  2. Any kind of chargeback or fund withdrawal will result in the associated account being terminated.
  3. We reserve the right to change a plan attributes or price without warning, no refund will be provided.
  4. If your server is suspended, or your account terminated due to a violation of this terms we will not provide any kind of refund.
  5. Plans cannot be transferred between servers or accounts.
  6. Credits cannot be transferred between accounts.
  7. If you are under the age of majority in your country you may only purchase any of the services or goods offered by with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand all of your rights and responsibilities.


Service Level Agreement (SLA) and Support:

We do not provide a formal Service Level Agreement (SLA) or guarantee specific support response times. While we strive to offer the best support possible, we do not make any binding promises regarding response times or availability of support.

Prohibition of Spamming:

Engaging in spamming behavior, which includes sending repetitive or irrelevant messages, may result in the suspension of your account and the deletion of associated servers. We are committed to providing a productive and respectful support environment, and spamming disrupts that environment.

Respectful Conduct:

We value respectful and courteous interactions with our staff and services. Any form of insults, disrespect, or abusive behavior directed towards our staff or our service will not be tolerated and may result in the termination of your account.

Inquiries Unrelated to Servers:

Our support services are focused on server-related issues and matters directly pertaining to our services. Inquiries or requests unrelated to server-related topics, such as Minecraft mods and plugins, will be ignored.

Server Suspension/Deletion

Upon the end of available credit, any created server will be suspended immediately. If the credit is not replenished within two months of suspension, the server will be permanently deleted. We will not keep any backup of the server after it is deleted.

Free Server Renewal Policy

For free servers that do not require any credit, users are required to log into their dashboard periodically to click the “Renew” button. Failure to do so may result in the suspension and eventual deletion of the server.

The delay between suspension and deletion of servers, which may change, will be subject to the following actions:

  1. Suspension: If a free server is not renewed within the designated timeframe, it will be automatically suspended, rendering it temporarily inaccessible.
  2. Deletion: The delay between suspension and deletion of a suspended free server, which may vary, will be determined by our policies. After this delay, the server will be permanently deleted from our system. Please note that we will not keep any backup of the server after deletion.

Users can always view the current delay period for deletion on their dashboard’s homepage. It is the user’s responsibility to ensure the timely renewal of their free servers by following the displayed delay period and clicking the “Renew” button as needed. We recommend checking the dashboard regularly to avoid server suspension and deletion and to maintain uninterrupted service.

Account Termination/Suspension

We may suspend or terminate your access to the Services at any time and without notice to you, including but not limited to, if:

  • you fail to comply with the above Terms
  • we suspect fraud, or misuse by you of Content or Services
  • we suspect any other unlawful activity associated with your Account

In all cases where a server is suspended or an account terminated we will NOT provide any backup of user data.